These general Terms and Conditions form an integral part of the contract concluded between ONAR VILLAGE (hereinafter referred to as "Hotel") and the Guest, whether or not concluded through the Hotel's website. ONAR VILLAGE is used as the ‘trading name’ and is a legal entity and is part of the Onar Inkishaf group, a legally registered limited company in the Turkish Republic of Northern Cyprus (hereinafter referred to as the ‘TRNC’). All terms and conditions, in addition to any changes or additional rules and regulations, are at the discretion of the Management or as implemented by the Local authority or Government in which the Hotel must adhere to although not yet published on the website.
All rooms offered by the Hotel are subject to availability and the discretion of the Hotel Management. Priority will be given to rooms that were paid for at the moment of reservation.
For reservations made through our website (www.onarvillage.com), the Guest must provide, amongst other things, a valid e-mail address on the reservation form. The Hotel takes no responsibility for the consequences of any incorrect information submitted by the Guest.
Once the electronic payment has been verified, the Hotel automatically sends a confirmation e-mail to the Guest, which must be retained for check-in purposes. Reservations are not final until the confirmation e-mail has been sent.
Accommodation during the day ("day use") is subject to the availability of rooms on that day, and is only possible between 9h00 and 16h00. Reservations for day use will be taken into account at the earliest moment possible on the day prior to the day of arrival. In case of departure after 16h00, a supplementary overnight accommodation shall be charged.
CHECK IN / CHECK OUT
Guests must present a valid personal ID or Passport when checking in.
Rooms are made available to Guests as from 14h00. Guests who wish to have access to their room before 14h00 must inform the Hotel in advance and obtain a written confirmation from the Hotel. In such case, supplementary fee may be charged.
Guests must check out before 11h00 on the day of departure. All late departures between 11h00 and 16h00 must be notified to the reception and shall be charged in accordance with the posted up rates. Up to one night's accommodation may be charged in case of departure after 16h00.
RENUNCIATION AND CANCELLATION
Guests have the right to cancel their Reservation before arrival, by written notice to the Hotel.
Refunds are provided as a credit to the credit card used at the time of your reservation if a written cancellation is sent at least 14 days in advance of arrival to email@example.com. All refunds made will be due to the cancellation charges made by us plus any Bank charges incurred due to exchange rates or other charges applicable and will be made after 30 days of the cancellation being confirmed. Any changes made after a confirmed booking is received must be made in writing to the aforementioned address and is subject to and at the discretion of the Hotel, and the request being made is within the Hotels control to accept such changes. The Hotel reserves the right to charge for such changes if applicable.
After confirmation of payment, cancellation charges applicable will be as follows:-
Prior to 60 days arrival – 20% of amount paid
Prior to 30 days arrival – 40% of amount paid
Prior to 14 days arrival – 60% of amount paid
Within 14 days of arrival – 75% of amount paid
No-shows – No refund
The Hotel recommends that suitable Insurance cover for all eventualities be taken out by all Guests prior to travelling and pior to making any reservation. The Hotel is not liable or responsible in any way if exclusions within any Insurance cover does not allow or cover for such eventualities.
Prices are shown per room and per night, for the number of persons and dates indicated. All prices include taxes (VAT included). The displayed prices do not include supplements (for example, for single occupancy or additional room facilities), expenses incurred at the hotel, including, without limitation, use of minibar, safety deposit box, external phone calls, room service, meals (other than those stated at the time of reservation), personal travel insurance, items of personal expenditure, bar, restaurant, laundry, etc etc unless otherwise stated.
The Hotel does not grant credit for the services it provides and the goods it sells. All expenses incurred during the stay, including the bar, restaurant, laundry, phone and others, must be paid in cash immediately before checking out the hotel, or upon request and demand by the Hotel.
Guests must pay their entire reservation within three (3) days of the reservation.
The Guest may address the Hotel in writing (by mail or by e-mail) to request different payment conditions. The Hotel reserves the right to accept or reject such conditions. Without prejudice to any terms and conditions expressly agreed upon by the Guest and the Hotel in writing, the Hotel reserves the right to cancel all reservations which have not been paid within the allowed term.
The Hotel accepts payments in cash, by transfer or by credit card. Payments by cheque are not accepted.
The Guest may contact the booking agency of the Hotel to obtain information regarding advances and advanced payments: tel +90 392 815 5850/1 – fax +90 392 815 5853 firstname.lastname@example.org The booking agent will inform the Guest on the steps to be taken and will provide the bank details of the Hotel.
RESERVATIONS BY COMPANIES OR ORGANISATIONS BENEFITING FROM A SPECIAL AGREEMENT
All reservation requests, whether by phone, mail or e-mail, made by companies or organisations that have concluded a special agreement with the Hotel, must be confirmed by an order form, if the Hotel has granted credit facilities to this company or organisation.
If no agreement was concluded with respect to credit facilities, the payments conditions of clause 8 shall apply. After expiry of the three (3) day term provided under clause 8, the reservation will be cancelled and the Hotel will re-enter the booked rooms into the reservation system.
Credit facilities will be granted provided that all overdue amounts are paid within thirty (30) days of receipt of the invoice. In case of failure to comply with this provision, the Hotel may demand payment in advance of the total amount for all future reservations.
The Hotel reserves the right to cancel any reservation in case of failure to comply with this clause 9.
RESPONSIBILITIES OF THE HOTEL
The Hotel shall be liable for damage resulting from its wilful intent or gross negligence, or that of its representatives and agents, or resulting from its failure to comply with its material obligations under this agreement.
The Hotel shall not be liable for any deterioration, destruction or theft of the those objects that can be imputed to the Guests or people accompanying, visiting or serving him, that result from armed robbery or that result from the nature or defects of the object.
The Hotel's responsibility for all other cases than those exhaustively indicated above, shall be limited to the price paid by the Guest for his reservation.
The Hotel does not accept any liability for destruction or theft of vehicles parked on the Hotel's premises, for services rendered by third parties to Guests, even if those services were organised by the Hotel, for damage, losses, expenses and any other sums which did not result from any breach of contract or other fault by the Hotel or, where the Hotel is responsible for them, of its employees, agents or suppliers.
In any event, the Guest must immediately notify the Hotel of any discovered damage, in order for his claim to be admissible.
Furthermore, the Hotel cannot be held responsible for any facility that may not be available due to any circumstances beyond its control, or due to yearly maintenance or is unavaialble due to breakdown or due to other factors unforseen by the Hotel.
The Guest shall be liable for damage caused by his act, omission or negligence. If the damage is discovered after the Guest has left, the Hotel reserves the right to charge the Guest's credit card with, or to send an invoice for, the amount required to repair any such damage.
The Hotel is not liable and shall not owe any compensation or damages if it is unable to fulfil its contractual obligations due to force majeure, or if the Guest suffers damage as a result of a force majeure event. For the purposes of this clause, "force majeure" shall mean all facts and circumstances which the Hotel could not reasonably foresee or prevent, such as, for example, natural or nuclear disaster, war or the threat of war, terrorist activities or the threat thereof, strikes, civil unrest, floods, fires, earthquakes etc etc.
APPLICABLE LAW AND JURISDICTION
These general conditions are governed by TRNC law. The Hotel and Guest submit to the exclusive jurisdiction of the courts of TRNC, to settle any dispute which may arise out of or in connection with these general conditions.
RESERVATION TERMS AND CONDITIONS FOR ONLINE BOOKINGS
1. Reservation information
A payment gateway is operational on this website. Therefore any credit card details supplied will be charged instantly, should the transaction be successful the reservation will be confirmed and the deposit posted onto your reservation.
All major credit cards will be accepted.
Credit Card - the credit card details supplied with each reservation will be billed immediately as specified. All other extras will be settled by each guest on their departure.
The card used to make a reservation will not be required to be presented at the time of check in. All incidentals will be paid for by the guest on their departure.
Comments and queries with regard to payments should be emailed with full detail to the relevant hotel concerned with the booking.
You agree that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 (as amended) and that a binding agreement has been concluded between Onar Village and you in terms of which you authorise Onar Village at which a reservation has been made to deduct from, or to debit, the credit card the amount owing for services rendered or to be rendered and that your written signature shall not be required for authorisation purposes.
All accommodation provided in terms of any reservation made on this website will be subject to the standard Onar Village terms and conditions of residence of the Onar Village concerned. By clicking the "Payment " button, you signify and accept all terms and conditions contained in this website.
2. Rate information and availability
Rates on offer on this site are only available in respect of online bookings.
Rates are subject to availability, possible fluctuations over special events or peak periods and are subject to review. Rates indicated for a "double per person sharing" are based on two persons sharing a room and are charged per person sharing per night unless otherwise stated.
Rates are for accommodation only, and are inclusive of VAT.
You will be charged for the accommodation for the original reservation that is processed online at the time of making the reservation. Any amendments to the original reservation resulting in changes to your accommodation
Certain special promotions carry their own rates and terms and conditions, which apply accordingly.
3. Peak periods and non-peak periods
Onar Village distinguishes two different periods with regard to refunds for cancellations and amended bookings determined as "peak periods" and "non-peak periods"
Non-peak periods are those that fall out of the peak periods which are set by the Hotel. Should your booking span both a peak period and non-peak period, the peak period conditions will apply.
4. Payment terms and conditions for bookings during non peak times
If a reservation is extended online the hotel will take payment in respect of the additional accommodation charges at the time of check-in.
If you reduce the number of nights stay and the arrival date is within 30 days of arrival, any refund that may due will be processed at the time of check-out from the hotel.
If you reduce the number of nights stay and the arrival date is more than 30 days from arrival, the refund for the reduced number of nights will be processed by the hotel within 30 days of you informing the hotel and no additional penalties will be incurred. In such event you are required to e-mail the details of the change to the relevant hotel for processing, failing which your refund will not be processed and the initial payment processed will reflect on your account at time of check in.
5. Payment terms and conditions for bookings during peak times - cancellations
Should you cancel your reservation within a two week period of your expected arrival date you will not be refunded.
Should you cancel your reservation, before your expected arrival date you will be refunded by the hotel in accordance with the aforementioned cancellation policy within 30 days of the cancellation being accepted by the Hotel. Please ensure you email all required details to the respective hotel.
6. Payment terms and conditions for bookings during peak times - reduction of nights stay
Should you reduce the number of nights stay within a two week period of your expected arrival date you will not be refunded.
7. Payment terms and conditions for bookings during peak times - extension on nights stay
If you extend your original reservation online and prior to your check-in, the hotel will take payment in respect of the additional accommodation charges at the time of check-in.
8. Payment terms and conditions for bookings extending over peak and non-peak times - cancellations and reduction of nights stay
Should you cancel or amend your reservation that extends over both a peak and non peak period the provisions of clause 21 above will apply, with the necessary changes, to the non peak period portion and the provisions of clauses 22 and 23 above will apply, with the necessary changes, to the peak period portion of your reservation.
9. Confirmation of reservations
If a transaction is authorised by the bank you will receive on screen confirmation of your reservation.
Should the transaction be declined by the bank, you will receive notification of this on screen and no reservation will be held for you at the hotel.
On confirmation of a reservation on screen, an e-mail. The e-mail address provided by you will be used to send the confirmatory e-mail. It is advised that you print the confirmatory e-mail and present same to the hotel at time of check-in.
In the event of your reserved room not being available, or not being vacated by a previous guest, the host hotel will: either upgrade your reservation at their own hotel or - reserve a room (and pay the difference in the room tariff, if any) and arrange transportation to another equivalent hotel for the duration of your reservation or until your original reservation can be fulfilled and supplied.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website. Whilst every effort is made to ensure delivery of accommodation booked, the Hotel reserves the right to offer alternate accommodation should this be required in which case any price difference will be refunded or become payable upon deman. Once a Reservation is made you agree to all the terms and conditions applicable including those changes that have arisen and not yet published on this website.